Support
This page can be used as a quick reference support. Support can also be found from inside Artwork by selecting "Artwork Help" from the Help menu.If this and Artwork's internal support don't fix you're problem or answer you're question, feel free to email support at support@artworkapp.com.
Frequently Asked Questions
The large size to too big. What can I do?There is a small version of the jewel case display. To switch to it, either press ⌘Return, selecting "Small" from the Controls menu, or go into Preferences and select Small from the Size popup. Do these same steps to switch back to the large display.
How do I see song information?You have 2 ways of seeing the song information. You can use either the Drawer or the Bezel. To show either method, press ⌘I. To switch display methods, go into Preferences and select Info and choose between the Drawer or the Bezel.
How do I enter Fullscreen mode?
You can enter Fullscreen mode by selecting "Fullscreen" from the Controls menu or hitting ⌘0.
How do I search?To search your iTunes library, bring up the Search window by selecting "Search" from the Controls menu or by hitting ⌘F. Type your search in the search box and press return or enter.
I have Growl installed, but I don't see notifications from Artwork.
Even if you have Growl installed, you will have to turn notifications on in Artwork?s Preferences. Go into Preferences and select Info. Check the "Use Growl" checkbox.
I quit iTunes, but Artwork stays open?
This is what is supposed to happen. It does this so that Artwork can be run independent of iTunes. To quit Artwork, select "Quit" from the application menu or hit ⌘Q.
How do I make Artwork remember where I put it on the screen?
To make Artwork remember where it was between uses, go into Preferences and select General. Check the "Remember Window Position" checkbox.
How do I keep Artwork on top of other windows?To keep Artwork visible at all times, go into Preferences and select General. Then select "Above Windows" from the Float popup.
How do I keep Artwork under other windows?To make Artwork lie under other windows, go into Preferences and select General. Then select "On Desktop" from the Float popup.
How can I change the missing album art image?
To use a different image when no album art is available, go into Preferences and select General. From here, you can select Blue Sun Burst, Graphite Sun Burst or Front Row Gradient from the Default Album Art popup.